Refund policy

  1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at questions@enjukuracing.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at questions@enjukuracing.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at questions@enjukuracing.com.

    Return Policy

    We accept returns for new, defective, or damaged products only. If your item arrives new, defective or damaged, you may request a return within 30 days of the purchase date.

    To be eligible for a new item return:

    • The item must be unused, in original packaging, and in new condition.
    • You must provide proof of purchase.
    • The return must be approved in advance.

    To be eligible for a defective or damaged item return:

    • The item must be defective or damaged.
    • You must provide proof of purchase
    • The return must be approved in advance.
      • We will reach out to the manufacturer for assistance in a resolution.
      • You will be asked to provide photos or video of the damage or defect on the products.

    Special Order Items are products that are not regularly stocked and ordered specifically for you. These Special Order products cannot be returned.

    To initiate a return, please contact us at questions@enjukuracing.com. We will review your request and provide return instructions, including the return address.

    Please note:

    • Customers are responsible for return shipping costs.
    • All approved returns are subject to a 25% restocking fee.

    Returns are inspected upon arrival. Products showing signs of use, installation, or improper packaging may not be eligible for refund or exchange.